he sponge the original guy spoke about is not the waste ink sponge and cleaning it will not solve your problem. I ordered the pads and they are thick felt pads about 1/2 inch thick and about 5"X 2". You cannot access them without taking apart the printer. I have not done that yet as I'm afraid I might never get it back together again. So I'm continuing until it overflows. At that time I will take it apart with my camera to take detailed pics. I will post it if it works. If not, I will post the pic of my printer in the landfill. So the directions for resetting the counter is as follows. Spelling errors are not mine.
1)Printer on, press Additional Functions, Scan, Copy, Scan
Now you should be in service mode from there for waste ink tank reset
2)Select Test mode which is like the last avalabe selection
3)Select #8 Printer Test, it will do something here like cleaning or something then it will come up with some other option this is where it gets a bit confusing cause now all it says is like 8-2 or 8-3 push the + or - button until it says 8-3 then hit the select button
The menu will now say EEPRON Clear
Select Ink count which is option (0) and press set
Then press Stop/Reset Followed by the power button and then wait for it to restart.